MICHIGAN EXPRESS

Customer Support

Need assistance?
Then you've come to the right place.

Support Tickets

Official Support

Simply Submit a Trouble Ticket, and get Professional Support.

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Knowledgebase

Help Tutorials and More

Unsure of where to start? Check out the Knowledgebase First.

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Pre-Sales Contact

Ask Your Questions

Contact form for Non-Clients. Clients, please login first.

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Online Payments

Not For Service Invoices

Credit Card & PayPal Payments for Products & Services.

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We work 24/7 at monitoring and checking for any disruptions to all of our servers & services, so that you can focus on your business, not web site issues.

Frequently Asked Questions

MICHIGAN EXPRESS clients enjoy excellent performance of their websites and when needed, great support. Join and enjoy the same.

For Potential Customers

Are there any setup fees charged?

No, and there are currently no plans to add any. All of the provisioning systems are mostly automated, so there is really no need for a setup fee.

What hosting control panel is offered?

All of our hosting plans include cPanel. We found cPanel to be the most user-friendly control panel on the market, and it is kept updated and secure.

Do you offer a money back guarantee?

Yes. If for any reason during the first 30 days, you are not completely satisfied with any of our services, cancel your account and request a refund.
*Domain Registration(s) fees not included.

Do you place ads on websites?

No, we never place ads on any of our customers websites. That is a tactic employed by, "Free web site hosts". If you are seeing ads, you have spyware.

When can I begin using a new account?

All NEW accounts must pass the fraud check, and both the email and phone verification checks. An account will then be setup and you will then receive an email, with your username and password.

For Existing Customers

How do I login to my cPanel control panel?

You can access your cPanel Control Panel a couple of dfferent ways.

The easiest way is to Login to your Client Area - here then click "My Services", and then on the cPanel icon beside your domain name. You could also use the "direct to url", by replacing "yourdomain.com", with your realdomain.tld name. It will open up to the cPanel login.
http://www.yourdomain.com:2083

What is my username and password?

Your username and password are emailed to you. The subject line will be "MICHIGAN EXPRESS - New Account Information". We can resend this if needed. Also check any Junk or SPAM folders. We reccomend that you login to the Client Area and change your password as soon as possible.

My Domain is registered elsewhere, how do I update the Name Servers?

Let us know who your domain is currently registered with, and we can give you instructions on how to point your domain to our web servers. We can also login to your current domain control panel, and make the changes for you. Just submit a support ticket if you would like help. You may also wish to Transfer Your Domain(s) to MICHIGAN EXPRESS.